Produce customer and internal service reporting
Conduct regular service reviews with customers
Handle escalations, issues, problems and requirements
Oversee invoicing and financial aspects of assigned accounts
Perform monthly forecasting of project costs and revenue, identifying gaps and corrective measures
Ensure ISO20000 compliance and implement best practices

🎯 Requirements

8+ years in Service Delivery Management
Fluency in English
Strong verbal and written communication skills
Proven experience in customer service and relationship management
Strong analytical skills
Track record of driving revenue opportunities

🎁 Benefits

Quarterly performance-related profit share scheme
Career progression and mentorship coaching with quarterly Pathways programme
Flexible/remote working
Pension with 5% employer match
Private healthcare cover
Life assurance

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