Core Support Intern (Hybrid)

📋 Description

• Respond to incoming calls and tickets from customers experiencing product-related issues, applying
• Research and document technical issues by identifying root causes and working with internal teams
• Assist customers with configuring and implementing KnowBe4 products to meet their specific business
• Monitor and manage the technical support ticketing queue, prioritizing requests appropriately
• Conduct technical walkthroughs and webinars that help customers understand product features
• Work closely with Customer Success Managers and Product teams to escalate issues when needed, share

🎯 Requirements

• Currently enrolled and working toward a degree in Computer Science, Information Technology
• Strong communication skills with the ability to explain technical concepts clearly to non-technical
• Natural troubleshooting mindset—comfortable investigating problems methodically, researching
• Excellent organization and time management—able to manage multiple support tickets simultaneously
• Collaborative team player with strong interpersonal skills
• Accountability and professionalism—demonstrates integrity in customer interactions and takes

🎁 Benefits

• Real-World Experience: Build practical technical support skills that employers value
• Hands-On Technical Learning: Gain experience replicating real-world technical issues in virtual
• Cybersecurity Expertise: Develop an understanding of defense-in-depth and other security concepts
• Mentorship & Growth: Work alongside experienced Technical Support professionals who invest in
• Career Foundation: Gain experience that opens doors—many full-time Technical Support team members
• Company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption