Corporate - Standard Template

📋 Description

• Provide Tier 2 technical support for retail stores and NSO activities, including troubleshooting
• Own and manage assigned tickets through resolution, ensuring timely updates, proper documentation
• Follow established troubleshooting processes, runbooks, and escalation paths when handling
• Identify and escalate complex, sensitive, or high-impact issues to the Senior RSD or appropriate
• Coordinate with vendors and internal IT teams to resolve issues requiring external support or
• Support hardware and software deployments, replacements, and refresh activities as assigned.

🎯 Requirements

• Strong troubleshooting and problem-solving skills
• Clear, professional, and customer-focused communication
• Ability to follow defined processes while adapting to situational needs
• Accountability for ticket ownership and follow-through
• Team-oriented and collaborative mindset
• Willingness to learn and grow technically and operationally

🎁 Benefits

• Onboarding and training to build technical and process knowledge
• Continuous improvement and knowledge base documentation contributions
• Professional, collaborative team environment
• Opportunities for growth within the IT organization