Corporate Trainer, Call Center

📋 Description

• Deliver instructor-led onboarding, technical and soft skills training (in-person/virtual)
• Ensure Ops teams are trained and have resources to excel and delight patients and partners
• Maintain training records and reports on activities and outcomes
• Align curricula in LMS; conduct quality assurance on content
• Monitor effectiveness and provide feedback; adjust instructor-led training
• Circulate updates with management and teams

🎯 Requirements

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
• Proactive work ethic, constantly pushing themselves to learn
• Strong facilitation and classroom management skills, virtual and in-person
• Strong time management and multitasking skills
• Comfortable working in ambiguous, fast-paced environments

🎁 Benefits

• Equal opportunity employer; value diversity
• No discrimination based on race, religion, gender, or disability
• Applicants may receive SMS/MMS updates if they provide their phone number and consent