Country Account Management Lead, Poland

📋 Description

• Define and execute the account management strategy — segmentation, coverage model, lifecycle
• Lead the Poland team and guide its day-to-day work; hire, coach and develop high-performing team
• Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive
• Own revenue retention, expansion (upsell/cross-sell), and churn reduction strategies — working to
• Define go-to-market and coverage for WoltAds, Promo & Campaigns, and venue marketing credits
• Create playbooks for promo funding/co-funding (local & Mx), set co-funding targets, ensure

🎯 Requirements

• 3-4 years of solid experience leading teams and in account management
• Based 100% in Warsaw, working on the ground with the team
• Ability to bring structure to a team while improving retention, revenue growth and account metrics
• Strong operational and analytical skills — comfortable with forecasting, KPIs, dashboards, and CRM
• Excellent people leader: coaching, running calibration, performance management, and building
• Excellent communicator — able to influence senior leadership and partner across product, sales

🎁 Benefits

• Global and growing fast
• Ride of a lifetime
• Instant impact
• Big hearts and small egos