Lead and develop the Mx Services and Onboarding teams with clear ownership.
Ensure excellent merchant onboarding, reducing time-to-live and improving accuracy.
Oversee Mx Services, improving uptime and reducing cancellations.
Align country ops with regional/global standards, adapting to local dynamics.
Identify operational gaps and partner with Strategy & Operations on solutions.
Partner with local GM, Sales, and Account Management for a seamless merchant experience.

🎯 Requirements

Strong leadership in operations, services, or customer-facing teams.
Experience building merchant service and onboarding at scale.
Analytical and data-driven, able to spot trends and act.
Clear, intentional communicator, skilled at aligning teams.
Focus on people development; empowering others as leaders.
Hands-on and pragmatic; fixes issues while keeping the big picture.

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