CPC Processor Customer Support

📋 Description

• Answer and make business-related telephone calls while delivering courteous, professional, and
• Respond accurately and promptly to release-of-information inquiries received by phone, email, or
• Review, research, investigate, and resolve customer questions and requests.
• Document all calls, inquiries, actions taken, and resolutions thoroughly in the appropriate
• Follow department-specific procedures, operational guidelines, and internal policies.
• Meet established productivity targets and quality assurance standards.

🎯 Requirements

• High school diploma or equivalent from an institution accredited and recognized by the relevant
• Friendly, professional communication style and strong customer service skills.
• Required experience using a multi-line telephone system.
• Computer proficiency, including intermediate to advanced knowledge of Microsoft Office.
• At least one year of relevant experience is beneficial.
• Previous experience in data entry, medical records or healthcare administration, insurance claims

🎁 Benefits

• Hourly compensation range of $15.00–$18.32 USD, depending on location, responsibilities, skills
• Full-time, regular employment.
• Remote work arrangement within the United States.
• High-speed internet expenses may be reimbursed where required by applicable law.
• Opportunity to develop experience in healthcare information management, medical records processing