CPCC Team Manager

📋 Description

• Lead and inspire the CPCC team, delivering a high-quality operation with customer protection
• Create a positive, high-performing team culture where colleagues feel supported, accountable and
• Take ownership of shift performance and operational coverage. Increase rotas and resources to
• Guide smarter and more efficient ways of working, reviewing processes to ensure they remain
• Coach and motivate your people, identifying personal and team learning needs and providing regular
• Be a trusted point of escalation for complex, sensitive or higher-risk customer cases, providing

🎯 Requirements

• Proven people leadership experience within a customer service, customer protection, compliance or
• 1+ years of experience managing complex cases and escalations, with the confidence to make informed
• Coaching and people-development skills, with the ability to motivate individuals, recognise
• A performance-focused mindset, comfortable using operational measures and quality insights to
• Knowledge of Safer Gambling customer protection tools (desirable).
• Knowledge of Safer Gambling, Affordability and Anti-Money Laundering (AML) requirements within a

🎁 Benefits

• A regular bonus and great pension.
• 25 days annual leave plus local public holidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• A stake in our success through our ShareSave scheme.