Creator Operations Coordinator

📋 Description

• Build and manage creator rosters for assigned campaigns (post-sale), using established criteria and
• Execute day-to-day campaign operations following SOPs and playbooks—managing ~20–30 campaigns per
• Own campaign and creator data accuracy in real time, ensuring our CRM and internal tools reflect
• Communicate with creators via our platform and support desk (Zendesk), using templates and
• Identify and escalate issues appropriately, learning from patterns to improve processes over time
• Collaborate cross-functionally—primarily with CSMs on rostering, plus product, finance, and RevOps

🎯 Requirements

• 1–2+ years in operations, coordination, or high-volume task-management (e.g., agency, talent
• Demonstrated problem-solving and initiative—comfort taking on foundational work and finding
• A genuine understanding of creator economy fundamentals and the ability to assess creator/brand fit
• Baseline Excel and Google Sheets skills—comfortable with formulas, filtering, and data organization
• Clear, prompt written and verbal communication, especially in customer-facing and peer interactions
• Ability to work efficiently in our CRM and support-desk tools (we use Zendesk); prior exposure is a

🎁 Benefits

• Flexible vacation policy
• Competitive vision, dental and health benefits
• Team offsites and working hubs
• Socials (even remotely)
• L&D budgets
• RRSP/401K Matching Programs