Credit Hire Handler

📋 Description

• Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them
• Triage and manage inbound communications effectively, routing work to support timely claim
• Investigate claims and assess liability and indemnity with policyholders, witnesses and third
• Keep policyholders informed with clear, empathetic communication throughout their claim journey.
• Set and maintain claim reserves and process payments in line with our reserving approach.
• Detailed notes left on the claims system, explaining action, trail of through and next steps.

🎯 Requirements

• Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including
• Confidence in negotiating settlements over the phone and email.
• Solid grasp of relevant case law and when to apply it, and confidence discussing liability and
• Comfortable setting and maintaining reserves and processing payments within agreed authority
• Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and

🎁 Benefits

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality, mental health support with Oliva
• Personal learning budget and 2 dedicated L&D days a year
• Monthly flexible benefits budget to spend as you choose
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year