Credit Operations Associate

📋 Description

• Manage the partner support queue in Salesforce with timely, high-quality responses
• Support partner engagement via surveys, newsletters, and webinars
• Maintain and update partner-facing resources, including the Partner Help Center
• Investigate and troubleshoot system issues; file bug tickets with Engineering
• Review loans for policy violations and work with partners to resolve issues
• Conduct operational audits to ensure data accuracy of partner submissions

🎯 Requirements

• Highly organized with time management, prioritization, and deadlines
• Strong analytical, data-driven mindset; able to use data to inform decisions
• Structured thinker who can troubleshoot systems and improve processes
• Experience in customer service or partner support with high-quality service
• Excellent communication skills; able to document processes for diverse audiences
• Advanced proficiency in Spanish and English; French is a bonus

🎁 Benefits

• A work-from-home position; must be authorized to work in Colombia
• Opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, adventurous environment with engaged colleagues
• Comprehensive benefits: health, dental, vision, parental leave, development, and unlimited PTO
• Opportunities to connect with colleagues and partners worldwide
• JOON: flexible lifestyle spending account for Wellness, Development, or Working from Home