Crisis Worker

📋 Description

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide
• Build trust with individuals seeking support and create a safe, affirming space for conversations
• Follow established crisis intervention protocols, operational procedures, performance standards
• Collaborate effectively with staff members, volunteer counselors, and team leaders to maintain
• Manage multiple conversations and administrative responsibilities while meeting established
• Review and respond constructively to performance feedback, equality assessments, and coaching to

🎯 Requirements

• A bachelor's degree in social work, counseling, psychology, or a related field is preferred
• Demonstrated knowledge of LGBTQ+ issues, including the specific challenges and experiences faced by
• Relevant coursework or professional experience in crisis care, contact centers, customer care, or
• Strong written and spoken English skills, with excellent communication, active listening, and
• The ability to remain calm, compassionate, and professional when handling emotionally intense or
• Strong resilience, adaptability, and emotional awareness, along with a demonstrated commitment to

🎁 Benefits

• Hourly compensation: Starting pay of $26 per hour.
• Comprehensive healthcare: Medical coverage options, including plans that support gender-affirming
• Mental health support: Access to virtual mental health care and a range of in-network and
• Retirement savings: 403(b) retirement plan with a 3% employer match, subject to a three-year
• Paid time off: Generous PTO and paid company holidays to support rest and work-life balance.
• Employee Assistance Program (EAP): Confidential emotional support, work-life resources, financial