Critical Harms Investigations & Incident Management Specialist

📋 Description

• Lead rapid investigations into critical and complex incidents, including those related to child
• Operate within a 24/7 on-call rotation and act as the primary point of contact for safety incidents
• Utilize internal tools, data analysis, and open-source intelligence techniques to gather evidence
• Draft and deliver real-time, high-stakes communications to senior leadership regarding incident
• Apply sound judgment in triage, lane assignment, escalation, and case closure.
• Develop, test, and maintain robust incident response playbooks for critical harms scenarios.

🎯 Requirements

• 5+ years leading investigations, incident management, and/or policy enforcement on a technology
• Demonstrated ability thriving in high-pressure, sensitive, and complex investigations.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex
• Fluency with data analysis, dashboards, and a range of investigation tools; familiarity with online
• Strong project management skills, prioritization acumen, and enthusiasm to build processes from the
• Demonstrated mentorship, informal leadership, and subject-matter expertise that helps other

🎁 Benefits

• Full-time employees are eligible for equity compensation and benefits (as described on the