CRM Administrator

📋 Description

• Admin CRM platforms (HubSpot, Salesforce)
• Configure CRM objects, properties, workflows, automation, pipelines
• Manage user roles, permissions, and security settings
• Ensure data integrity with deduplication, validation, standardized entry
• Administer revenue/tech stack incl. marketing automation and analytics
• Manage integrations via connectors, APIs, or iPaaS (Zapier, Workato, Boomi)
• Develop and enforce data governance across systems
• Create training materials, guides, and SOPs for users across departments
• Manage SSO and two-factor authentication across platforms
• Conduct periodic access reviews and security audits

🎯 Requirements

• 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar)
• Proven experience managing a SaaS technology stack in a B2B environment
• Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.)
• Experience with data management, migration, and hygiene best practices
• Proficiency in building reports, dashboards, and workflow automation
• Excellent problem-solving skills and attention to detail
• Strong communication and project management skills
• Ability to work cross-functionally with Sales, Marketing, CS, and IT teams