CRM Manager, Core Banking

📋 Description

• Lead strategy and planning for Core banking; align stakeholders
• Execute customer lifecycle CRM journeys across touchpoints
• Interpret data insights into actionable opportunities
• Oversee always-on communications across CRM products
• Create and embed processes with the CRM team and data analysts
• Collaborate across teams to deliver multi-channel campaigns

🎯 Requirements

• Hands-on experience taking campaigns from data signal to rollout
• CRM experience with successful campaigns and automated journeys
• Experience using a CRM platform for delivery (Braze ideally)
• Fintech or financial services experience
• Strong analytical skills; Looker is an advantage
• Collaborative with stakeholders to deliver customer-centric outcomes

🎁 Benefits

• This is a 12-month fixed term contract
• London office hybrid or remote UK
• £1,000 learning budget each year
• Macbooks provided and home-office setup support
• Incentive awards tied to performance
• Read our full list of benefits