CRM Operations Senior Manager

📋 Description

• Own CRM Operations strategy across Sports CRM Ops and PRE.
• Lead high-volume, high-visibility customer communications.
• Partner with Product, CMP, Engineering, Analytics, Marketing Ops.
• Drive cross-functional CRM migrations and tooling evolution.
• Define best practices for intake, prioritization, QA, and reporting.
• Lead and develop the CRM Operations team, scaling with automation.

🎯 Requirements

• 4–6+ years CRM, lifecycle, or marketing ops with large programs.
• 3+ years people management, including managers and senior ICs.
• Cross-functional initiatives involving systems, tooling, or ops transformation.
• Deep expertise in CRM platforms and martech stacks; Movable Ink preferred.
• Strong CRM execution across email, push, in-app channels.
• Bachelor's degree preferred.

🎁 Benefits

• Health plans with fertility/family planning options.
• Paid time off, sick leave, annual bonus and long-term incentives.
• 401(k) with up to 5% match.
• Commuter benefits, pet insurance.
• Paid holidays and sick time per laws.