CRM Specialist

📋 Description

• Design, build, and execute CRM campaigns and automated journeys.
• Collaborate with teams to align campaigns with objectives.
• Manage campaign calendars and multi-channel execution.
• Monitor campaigns and resolve performance issues.
• Analyze behavior and campaign performance for insights.
• Conduct A/B tests and post-analysis to improve engagement.

🎯 Requirements

• Bachelor's degree in related field.
• Minimum 3 years in CRM/campaign management or similar; telecom experience is a plus.
• Hands-on with CRM platforms like CleverTap, Braze, MoEngage, DEngage, Insider, or similar.
• Strong SQL; knowledge of Python, R is a plus.
• Experience with BI/data viz tools: Looker, Tableau, Power BI, or Qlik.
• Understanding of ETL, data warehousing, cloud, big data concepts is desirable.

🎁 Benefits

• Fully remote position based in India.
• Work with global cross-functional teams on large-scale initiatives.
• Exposure to advanced CRM tech, analytics platforms, and lifecycle strategies.
• Collaborative, learning-focused environment with growth opportunities.
• Career growth within a fast-growing international tech organization.
• Inclusive workplace valuing collaboration and equal opportunity.