CS OTC Associate

📋 Description

• Process and manage customer orders, particularly for book products, ensuring all assigned orders
• Respond professionally to customer inquiries by phone and email, following established best
• Prepare and maintain daily, weekly, and monthly operational and performance reports, as well as ad
• Analyze reporting results to identify trends, anomalies, and performance gaps. Escalate issues
• Share concise status updates, performance summaries, and operational insights with Team Leads and
• Conduct root cause analysis (RCA) for team escalations, identify underlying problems, and recommend

🎯 Requirements

• Between 0 and 2 years of professional experience, preferably in operations, customer service, order
• Previous experience in a customer-facing or customer service role is preferred, with the ability to
• Basic understanding of operational reporting, performance monitoring, and data analysis, including
• Proficiency in Microsoft Office applications, particularly Microsoft Excel, including filters
• Strong written and verbal English communication skills, with the ability to communicate clearly and
• Good problem-solving skills and the ability to resolve routine issues using established procedures

🎁 Benefits

• Flexible working arrangements: Opportunities to work remotely or in a flexible hybrid arrangement
• Flexible hours: Working arrangements designed to support productivity and work-life balance.
• Comprehensive health insurance: Medical coverage for employees, immediate family members, and
• Financial protection: Group life insurance and group accident insurance to provide additional
• Employee assistance program: Access to support for personal and professional challenges.
• Preventive healthcare: Medical screening and employee wellbeing initiatives.