CSR Account Manager

📋 Description

• Primary point of contact between client and branch for daily matters.
• Coordinate work with branch, ASG, and CSC to meet client needs.
• Inform clients on open work, issues, and milestones.
• Own client escalations and drive resolution.
• Monitor work orders, parts backlog, and supplier performance.
• Schedule dispatch to meet client SLAs.

🎯 Requirements

• 2+ years in client-facing account management, customer service, or coordination.
• Strong verbal and written communication; comfortable giving good and difficult news.
• Able to coordinate across multiple internal teams to resolve issues.
• Working knowledge of work order management, scheduling/dispatch, or materials/procurement.
• Strong organizational skills; ability to track multiple open issues.
• Comfortable holding external vendors/suppliers accountable.