CSS Support Operations Analyst

📋 Description

• Handles customer inquiries through the ticketing system to maximize the outcomes of deployed
• Collaborates with product engineers, implementation teams, and other enablement engineers to root
• Identifies and resolves technical issues by reproducing client-reported problems and employing a
• Develops a deep understanding of the platform's applications.
• Keeps Foundry training materials updated with latest product changes.
• Operates and builds tooling and infrastructure to scale customer enablement.

🎯 Requirements

• Work Authorization: U.S. citizen or lawful permanent resident.
• Strong operational skills with proven ability to manage high-volume workflows with attention to
• Genuine passion for driving and improving customer support operations and maintaining training
• Ability and willingness to quickly familiarize oneself with platform-specific and project-specific
• Ability to work independently, making decisions with minimal supervision.
• Excellent English writing and communication skills, with the ability to engage with both technical

🎁 Benefits

• Full-Time Employee Compensation
• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits