CST - Associate - Email CST

📋 Description

• Handle customer grievances, escalations, and regulatory complaints via voice and written channels.
• Drive end-to-end resolution with customer engagement, RCA prep, stakeholder coordination
• Meet daily productivity and quality targets while maintaining customer satisfaction.

🎯 Requirements

• 1–3 years experience in email support, grievance handling, or regulatory escalation.
• Excellent written communication and drafting skills.
• Strong analytical/problem-solving abilities.
• Experience with ticketing systems and queue management.
• Able to coordinate with multiple stakeholders and manage regulatory timelines.
• Knowledge of banking/financial services or regulatory complaint handling is a plus.

🎁 Benefits

• Competitive compensation package.
• Opportunities to contribute to India’s digital lending initiatives.
• Collaborative, cross-functional team environment.