Outbound calls to Paytm Postpaid users for activation, limit upgrades, and feature adoption.
Work on and resolve support tickets.
Resolve disputes and escalations for transaction failures, billing issues, or account blocks.
Collect feedback during calls to help improve Paytm Postpaid user journey.
Log call dispositions and interactions in CRM, following privacy and regulatory guidelines.

🎯 Requirements

Education: Graduate
Experience: 1-3 years in outbound calling or tele-sales.
Languages: English and Hindi fluency.
Excellent verbal communication and active listening.
Familiarity with AI prompts (e.g., ChatGPT).
CRM software (Salesforce, Freshdesk, Zendesk); Microsoft Excel; mobile apps.

🎁 Benefits

Collaborative, tech-driven program across businesses.
Opportunity to drive cross-sell and revenue growth.
360-degree feedback from peer teams.
Culture of respect and trust.

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