Added
9 hours ago
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Full time
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Related skills

account management customer success salesforce project management strategic planning

📋 Description

  • Manages a book of business to minimize churn and drive growth.
  • Acts as trusted advisor, aligning customer processes with Tenna.
  • Proactively identifies unmet needs and value opportunities.
  • Drives product adoption and value realization for customers.
  • Manages onboarding for assigned enterprise accounts.
  • Resolves customer issues via diagnostics and collaborates with engineering.

🎯 Requirements

  • Bachelor’s degree preferred or equivalent.
  • 7+ years in customer success with strategic planning.
  • 7+ years in customer success; software support preferred.
  • Construction tech experience a plus.
  • MS Project or similar project management expertise.
  • Familiarity with Salesforce and Help Scout preferred.

🎁 Benefits

  • Full-time opportunity.
  • Remote role; MST/PST time zone or relocation.
  • Travel to client sites up to 40%.
  • Competitive compensation and benefits.
  • Growth and personal development opportunities.
  • Benefits start day one, including PTO.
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