Customer Account Manager

📋 Description

• Proactive prospecting to identify upsell opportunities and build weekly pipeline.
• Value selling: apply value-based selling to quantify ROI for expansions.
• Territory planning: create and execute plans for retention and upsell.
• Drive retention: ensure account retention via exceptional service and trust.
• Operational excellence: coordinate with users and procurement to expand accounts and keep CRM accurate.
• Multitasking: manage high-volume accounts and multiple systems in a fast-paced environment.

🎯 Requirements

• Experience: 1-2 years in customer-facing role.
• Proactive drive: ability to drive retention and identify expansions with minimal oversight.
• Communication: strong teamwork and cross-group collaboration; present solutions.
• Technical proficiency: MS Office and Salesforce or similar CRM.
• Detail-oriented: exceptional attention to detail under pressure.

🎁 Benefits

• Competitive healthcare coverage.
• Wellness programs.
• Flexible time off when needed.
• Parental leave.
• Recognition programs.