Customer Account Manager - Mid Market

📋 Description

• Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or
• Support renewal conversations and standard contract processes, escalating complex scenarios as
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and
• Identify basic expansion or usage opportunities and partner with senior team members when
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.

🎯 Requirements

• 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as
• Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• Customer-focused and curious, motivated by understanding customer needs and ensuring a positive
• Ability to translate complex technical concepts and solutions into clear, accessible language for
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

🎁 Benefits

• Current OTE range: 140,000-160,000. The exact salary may vary based on skills, experience
• The salary range does not include other benefits such as benefits for which you may be eligible.