Customer Account Specialist

📋 Description

• Supporting higher-tier domestic customers (2% of annual gross domestic and Lupron sales) including
• Day-to-day order management utilizing the Order to Cash process to drive order deliverables to
• Timely research & resolution for customer inquiries related to shipping, pricing discrepancies
• Drives collaboration with business partners throughout the organization to ensure customer loyalty
• Ownership of high dollar customer orders, including order entry, order status, document creation
• Manage drop ship order process including account set-up and order placement

🎯 Requirements

• The role requires a bachelor's degree, preferably in business or minimum of 3-5 years customer
• Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and
• Proficient in relevant software, Advanced Microsoft Office (Excel, Word), ERP/SAP, SharePoint
• Ability to interact with all levels of personnel, customers, and vendor accountability aligned to
• Analytical and problem-solving skills with proven ability to conduct a root cause analysis. Able to
• Ability to multitask, prioritize work, effective time management and organizational skills, with a

🎁 Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick)
• Short-term incentive programs