Customer Activation Manager | Accounts Receivable

📋 Description

• Discover how customers create invoices, follow up on unpaid balances, match payments, handle
• Choose a practical first workflow with the customer, then lead the plan from setup through first
• Align Controllers, AR operators, account teams, and technical partners on prerequisites
• Identify and resolve adoption blockers, and escalate payment-matching or accounting integration
• Communicate customer progress and value in terms of time saved, visibility, and a more reliable
• Document customer learnings in reusable discovery, onboarding, and handoff practices.

🎯 Requirements

• Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a
• A record of personally leading post-sale implementation or workflow adoption from discovery through
• Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a
• Clear communication with finance stakeholders and cross-functional partners, including ownership of
• Comfort working without a mature playbook and improving the process for future customers.

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents