Customer Adoption Consultant

📋 Description

• Coordinate customer onboarding activities from initial handover through first value, following
• Prepare and maintain project plans, kickoff materials, action trackers, meeting notes, weekly
• Facilitate working-level customer meetings and follow-ups, ensuring responsibilities, dependencies
• Coordinate customer data, provider information, and workflow requirements with Product Operations
• Translate customer objectives into practical use cases, learning plans, adoption milestones, and
• Deliver or coordinate product training, enablement sessions, standard operating procedures, and

🎯 Requirements

• Approximately 2+ years of experience in B2B SaaS customer success, customer onboarding, software
• Strong organizational and follow-through skills, with the ability to manage multiple stakeholders
• Excellent written and verbal communication skills, including confidence facilitating customer
• Ability to use data and customer evidence to monitor adoption progress, identify issues, and
• Customer-focused problem-solving skills, with sound judgment to resolve routine issues and escalate
• Good Excel skills and the ability to learn SaaS platforms, collaboration tools, and operational

🎁 Benefits

• Flexible and hybrid working opportunities.
• An inclusive working environment that supports different needs and lifestyles.
• Opportunities to collaborate with colleagues across teams and build meaningful professional
• A culture that encourages innovation, knowledge sharing, and continuous learning.
• The opportunity to contribute to customer success and the adoption of AI-powered enterprise