Customer Advisor - PA + Mid-Atlantic Region

📋 Description

• Manage a high-volume customer portfolio using data-driven prioritization.
• Build relationships with stakeholders to align goals and renewals.
• Prioritize outreach based on health, renewal timing, risk, and growth.
• Monitor account health to identify risks and maintain renewal forecasts.
• Drive renewal readiness and resolve blockers with stakeholders.
• Identify expansion opportunities and handoffs to Sales with context.

🎯 Requirements

• 3+ years in customer-facing role resolving complex issues.
• Experience managing high-volume portfolios with competing priorities.
• SaaS platforms and post-implementation engagement.
• Proven success retaining customers via consultative, value-driven solutions.
• Strong verbal and written communication with stakeholders.
• Salesforce, Gainsight, Gong exp; healthcare exp preferred; empathetic.

🎁 Benefits

• Competitive health plans
• Paid time off
• Company paid holidays
• 401K retirement with company match
• Other company-sponsored programs