Customer Advocacy Lead, Europe

📋 Description

• Elevate Adyen's voice and merchants' voice across payments.
• Bridge customer engagement, industry influence, and thought leadership.
• Design and lead CABs, executive programs, and merchant communities.
• Embed customer input into product lifecycle; amplify externally.
• Increase visibility of Adyen's expertise; translate into insights.
• Influence partners, industry bodies, and regulators in payments.

🎯 Requirements

• 5+ years in customer advocacy, marketing, product, or related roles in B2B SaaS, fintech, risk or payments.
• Proven track record building and scaling Customer Advisory Boards and exec programs.
• Experience engaging enterprise accounts, including C-suite stakeholders.
• Ability to shape product strategy via customer insights and market feedback.
• Deep understanding of the payments ecosystem and trends.
• Experience representing a company in industry forums; regulators and partners.
• Proven ability to lead cross-functional initiatives in a global organization.
• Strong executive presence; ability to influence internal and external audiences.
• Exceptional storytelling, thought leadership, and public speaking skills.
• Entrepreneurial, strategic mindset; elevating the customer voice and scaling.