Customer Advocacy Manager

📋 Description

• Build and manage a scalable customer reference program that connects the right customers with
• Develop a strong and diverse network of customer advocates and create an engaging experience that
• Establish advocacy strategies that transform customer relationships into compelling public voices
• Partner closely with Sales and Customer Success to identify appropriate reference opportunities
• Create the processes, systems, and workflows needed to manage advocate profiles, requests
• Leverage AI and automation to streamline program operations, improve matching between customers and

🎯 Requirements

• 8+ years of experience in customer marketing, customer advocacy, community management, customer
• Demonstrated experience building a customer reference, advocacy, or community program from the
• Proven ability to translate strong customer relationships into measurable commercial or business
• Experience partnering closely with Sales and Customer Success teams to support customer engagement
• Strong judgment and customer empathy, with the ability to recognize when a customer request or
• Comfortable operating as a senior, hands-on individual contributor with significant ownership and

🎁 Benefits

• Annual compensation of $130,000–$170,000 USD.
• Opportunity to build and own a customer advocacy function from the ground up with substantial
• Remote work opportunity within the United States.
• Significant opportunity to influence sales, marketing, customer success, and broader go-to-market
• High ownership role with the ability to define program strategy, processes, technology, and
• Opportunity to work cross-functionally with Sales, Customer Success, and Marketing.