Customer Advocate

📋 Description

• Drive revenue through live chat and calls by identifying buying signals, delivering persuasive
• Go above and beyond to ensure client satisfaction and success at all times
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize
• Proactively upsell and cross-sell relevant product features that match the customer's business goals
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and

🎯 Requirements

• Have at least 1-2 years of experience working in a customer-facing role (support, sales, retail, or
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced
• Customer centric - working to understand the questions that customers ask to help them resolve
• Clear and confident written communication skills, especially in live chat or email settings
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter