Customer Analytics Specialist

📋 Description

• Develop and maintain comprehensive customer health scores using key indicators such as order
• Generate weekly at-risk account reports, identify the drivers behind changing health scores, and
• Create automated renewal dashboards with win probability estimates and develop monthly analytics to
• Conduct market share and wallet share analyses, monitor service usage and account activity, and
• Produce quarterly customer value reports and prepare executive-level presentations for monthly and
• Provide data-driven insights to Account Managers, Customer Success Managers, and leadership teams

🎯 Requirements

• At least 8 years of experience as a Business Intelligence Analyst, Data Analyst, Customer Analytics
• Strong proficiency in Power BI, preferably, or Tableau, with a proven ability to build dashboards
• Experience in logistics, supply chain, distribution, or e-commerce fulfillment is required for a
• Experience connecting to and analyzing data from enterprise resource planning (ERP) systems and
• Familiarity with CRM data structures and platforms such as HubSpot, Salesforce, or Pipedrive is
• Working knowledge of Python or a comparable programming language for data analysis, including

🎁 Benefits

• Competitive Compensation: Salary information was not specified in the provided job description
• Remote Work: Fully remote position, offering flexibility in where you work within the United States
• Strategic Impact: Opportunity to directly influence customer retention, revenue growth, and
• Technology and Innovation: Hands-on experience with business intelligence platforms, predictive
• Cross-Functional Exposure: Direct collaboration with Customer Success, Account Management
• Professional Growth: Opportunity to expand expertise in customer analytics, AI adoption, predictive