Customer and Product Support Expert (f/m/d)

📋 Description

• Be the voice of our customers and partners: shape the customer and partner experience from the very
• Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls
• Collaborate to excel: Share tricky cases with teammates in daily service catch-ups and work closely
• Keep things running smoothly: From managing orders and maintaining customer data to conducting
• Enjoy variety every day: Write articles for our Help Center or reports, engage in discussions with
• Drive improvement: Spot opportunities for optimization and automation, partnering with Customer

🎯 Requirements

• Full written and spoken fluency in German and English.
• Professional experience in a customer-facing service or support environment, preferably in a
• Thrive on supporting others and communicating clearly via email, phone, or video.
• Staying organized in fast-paced situations.
• Seeking a full-time role where you can contribute your strengths and grow over the long term.

🎁 Benefits

• Remote culture: work from where you are most productive, whether at home, while traveling, or in
• Meeting the team: company offsites twice a year in different locations, plus direct team meetups
• World-class team and onboarding: hands-on onboarding, in good hands from the very beginning.
• Making a big difference in a small team: direct collaboration, high-trust, lots of creative
• Technical set-up: we get everything you need to ensure you have the best technical and system setup
• Competitive package: perfect mix of base salary, performance-related bonuses, and great perks!