Customer Architect

📋 Description

• Partner with Strategic Customer Success Managers to support Restaurant365's largest enterprise
• Serve as the technical advisor for complex customer environments and integrations.
• Diagnose technical and workflow challenges across customer environments and business processes.
• Design scalable solutions for product configuration, integrations, and workflows.
• Lead technical strategy discussions with IT, Finance, Ops, and executives.
• Coordinate cross-functional initiatives to resolve customer challenges.

🎯 Requirements

• 8+ years in enterprise SaaS or customer-facing technical roles.
• Proven experience partnering with enterprise customers on deployments and integrations.
• Strong SaaS architecture, API, and data flow understanding.
• Excellent communication for executive and technical audiences.
• Ability to diagnose complex issues and build scalable solutions.
• Experience influencing roadmap priorities with Product/Engineering teams.

🎁 Benefits

• AI and automation tools to improve customer outcomes.
• Experience building reusable frameworks and operating models.
• Familiarity with enterprise integrations, APIs, middleware, and data architecture.