Customer Care Advisor

📋 Description

• Create a welcoming experience for all clients using Mulberry brand values.
• Take ownership of all client contacts ensuring swift response and resolution.
• Respond to inquiries across email, phone, live chat and social channels.
• Be proactive within the team and manage workload priorities.
• Undertake ad hoc administrative duties as requested.
• Adhere to deadlines and stay up to date with Mulberry media/press.

🎯 Requirements

• Self-disciplined with strong organisational/prioritisation skills under pressure.
• Excellent written and verbal communication.
• Computer literate with MS Office.
• Strong understanding of social media platforms.
• Customer service experience is essential.
• Luxury retail sales experience is advantageous.

🎁 Benefits

• Equal opportunities employer.
• B Corp certified; Made to Last across Climate, Circularity and Community.
• Inclusive culture that values diversity and respect.
• Adjustments to apply/interview process available on request (talent@mulberry.com).