Customer Care Advisor

📋 Description

• Build trusted relationships with families as you guide them through complex care journeys with deep
• Connect families with the right care partners - facilitate highly personalised care matching
• Represent Lottie's brand with warmth and expertise - be the human voice creating experiences so
• Share customer insights to improve our platform - feed real family stories and pain points back to

🎯 Requirements

• Genuine and deep desire to deliver personalised support for people in difficult situations
• Stay calm and grounded in emotional situations while guiding people toward practical solutions
• Excited by measurable impact in a startup - care about helping people and understand how metrics
• Take initiative and improve things as you go - spotting gaps and suggesting better ways of working

🎁 Benefits

• Salary: £30,000 - £32,500 (pro rata)
• Holiday: 26 days + bank holidays (pro rata)
• Hybrid office policy with a minimum of 2 core office days per week
• Stock options package
• Career progression opportunities
• 5/5 employee review score on Glassdoor