Customer Care Advisor - German Speaking

📋 Description

• Handle tickets, calls and chats with high attention to detail
• Obtain CSAT targets across email, phone and live chat
• Adhere to schedules and rota per agreed targets
• Assist customers via email, phone, chat and social media
• Collaborate with clinical, socials and pharmacy teams
• Ensure patient requests are handled promptly

🎯 Requirements

• German native speaker with high proficiency in English
• Minimum of 2 years in online customer service
• Experience handling multi-channel support (Email, Chat, Phone)
• Experience using cloud-based platforms such as Zendesk
• Computer literacy
• Pharmacy/skincare knowledge or experience is desirable

🎁 Benefits

• 25 days holiday plus UK bank holidays
• Private health insurance, dental and eye care
• Pension scheme
• Enhanced parental leave
• Cycle-to-work scheme
• Electric car scheme