Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

📋 Description

• Support customers by phone, email, and video around the clock, guiding them through the entire
• Provide close customer support in video calls, explaining processes clearly and offering
• Answer questions related to reservations, rentals, and pick-ups, assisting with finalizing bookings
• Review customer data and quickly find solutions when information is missing or needs clarification
• Work internationally and collaborate with SIXT stations in various countries to ensure smooth
• Recommend suitable products and services to enhance the rental experience

🎯 Requirements

• Customer orientation: quickly identifies needs and issues, thinks ahead, and guides customers to
• Language & communication skills: fluent German, English, and Spanish (all three required); can
• Digital affinity: comfortable using modern tools (including video calling) and digital processes
• Flexibility: comfortable in a dynamic environment; willing to work a 24/7 shift model including
• Teamwork: enjoys collaborating with international colleagues and teams across borders
• Sales instinct: recognizes additional needs and can convincingly recommend suitable products and

🎁 Benefits

• Permanent contract (Contrato Indefinido) with opportunities for progression
• AI at your fingertips: access to Claude by Anthropic and SIXTgpt, SIXT's AI platform, from day one
• Attractive salary: €22,800 gross per year (12 payments) plus €60 telework allowance and 30% night
• Flexible remote work mode from anywhere in Spain
• Work-life balance: day off for birthday and additional vacation days for anniversary at SIXT
• Flexible compensation benefit: private health insurance, childcare support, restaurant card