Customer Care Agent – Digital Branch Global (m/w/d)

📋 Description

• Support customers via phone, email, and video 24/7
• Guide customers through the entire pickup process, from verification to digital pickup to the start
• Be close to customers in video calls, explain processes clearly and give reassurance, especially
• Answer questions about reservations, rentals, and pickups and assist with the finalization of
• Check customer data and quickly find solutions when information is missing or needs clarification
• Work internationally and collaborate with SIXT stations in different countries to ensure that our

🎯 Requirements

• Customer orientation: recognized needs and problems quickly, thinking one step ahead, and reliably
• Language skills: Fluent in German and English
• Communication: Ability to to simply explain complex processes, appear in video calls confidently
• Digital affinity: Comfortable with modern tools (incl. video telephony), apps, digital processes
• Flexibility: Comfortable in a dynamic environment and willing to work in a24/7 shift model
• Team spirit: Enjoy working collaboratively with international colleagues and teams across countries

🎁 Benefits

• Marketing and advertising: Benefits from convention rates on SIXT rent, share, ride and SIXT+ (car
• AI Excellence: Work with Claude by Anthropic and SIXTgpt, SIXT's own AI platform, from day one.
• Mobility allowance: Monthly allowance to spend on individual transport
• Future benefits: Pension contributions and support with wealth-building schemes
• Flexibility: 30 days of paid holiday and a hybrid working model with flexible working hours
• Social contribution: 1 day per year for charitable work supporting causes for children's well-being