Customer Care Associate

📋 Description

• Provide high-quality support across customer service, transactions, and collections.
• Handle customer inquiries, process transactions, and resolve account and payment issues.
• Support internal stakeholders while ensuring policy and service-standard compliance.
• Maintain accurate records and collaborate with cross-functional teams for end-to-end experiences.
• Manage multiple priorities to meet KPIs, SLAs, and quality standards.
• Contribute to continuous improvement and knowledge sharing.

🎯 Requirements

• Customer-centric mindset with professionalism and resilience and strong service focus.
• Experience in customer support, operations, deal desk, or transactional roles.
• Strong attention to detail and data accuracy.
• Ability to stay effective under pressure while managing complex customer situations.
• Excellent written and verbal English communication, including explaining complex information clearly.
• Proven ability to follow defined processes and apply sound judgment.
• Ability to manage multiple work types in a fast-paced, case-driven environment.

🎁 Benefits

• Market competitive monthly gross salary starts at 2,100 EUR
• Additional language bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)