Customer Care Associate

📋 Description

• Provide internal support to sales/operations; liaison to client as needed.
• Handle administration of client transactions, pre/post-sales support, and project/process
• Perform daily banking tasks and other accounting/administrative functions.
• Understand transaction processes, risk management rules and policies.
• Work in a hybrid model onsite 2-3 times per week with standard hours.

🎯 Requirements

• Experience in a client-facing role with professional telephone manner and ability to build rapport.
• Experience in high-volume service delivery environment; ability to work under pressure and meet
• Experience in Financial Services (desirable).
• Proficient in navigating data entry systems and MS Office.
• Ability to handle objections/complaints and maintain accuracy with high attention to detail.
• Strong team player with initiative to improve efficiency and build stakeholder relationships.

🎁 Benefits

• Competitive salary from 2,100 EUR per month.
• Career growth opportunities in a global organization.
• Flexible work arrangement (6-10 days in the office per month).
• Generous insurance (health, disability, life).
• Paid holidays and leave policies for life events.
• Work from abroad up to 60 days per year.