Added
22 days ago
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Full time
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crm email support ai customer experience live chat

📋 Description

  • Solve tickets across Remote verticals weekly.
  • Maintain productivity with focus on the customer journey.
  • Respond within SLA to tickets via email and live chat.
  • Collaborate with Customer Success, cross-vertical ops and Sales.
  • Be the voice and ear for our users.

🎯 Requirements

  • Strong problem-solving to improve customer journeys.
  • Experience in Customer Support or Enablement in tech.
  • Hands-on Live Chat and Email Support.
  • Experience using CRM tools to manage interactions.
  • Collaborate with multiple stakeholders.
  • Excellent teamwork and clear communication.

🎁 Benefits

  • Work from anywhere
  • Flexible paid time off
  • Flexible working hours
  • 16 weeks paid parental leave
  • Mental health support services
  • Stock options
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