Deliver on the Headway promise by effectively and empathetically helping providers and patients
Resolve inquiries for Providers and Patients - solve ~40 provider/patient inquiries via email, live
Continuously learn and upskill to stay up-to-speed on Headway's evolving product and service, and
Advocate for providers and patients by surfacing frictions in customer experience and proposing

🎯 Requirements

Outstanding verbal and written communication skills
Ability to navigate sensitive and high-pressure client-facing situations and de-escalations with
Good judgment and discretion
Thrive with tactical goals and uphold high quality of work
Passionate problem-solver
Strong interest or prior experience in healthcare

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