Customer Care Associate - Enterprise

📋 Description

• Own day-to-day customer support for a strategic enterprise account across chat, email, and
• Deliver against service standards, responsible for response times, SLAs, and customer satisfaction.
• Troubleshoot problems, diagnose issues, and bring in internal teams when deeper support is needed.
• Partner with success and implementation to meet account priorities and resolve recurring issues.
• Understand each account’s users and workflows to resolve issues effectively.
• Turn frontline insights into improvements for processes, docs, and product.

🎯 Requirements

• 2+ years in Customer Care, Support, or similar role (B2B, SaaS, enterprise a plus).
• English and Turkish proficiency (C1+). French/German/Spanish a plus.
• Strong problem solving and attention to detail.
• Ability to operate in a high-volume environment and multi-task.
• Customer-focused mindset and cross-team collaboration.
• Ability to coach external agents for enterprise customers.

🎁 Benefits

• Work on digitalizing core operating systems for food distributors.
• AI product embedded in distributor workflows impacting accuracy and margins.
• Global team across 6 countries and 40+ nationalities.
• Ownership, equity, competitive compensation, wellbeing support, sabbatical options.
• Collaborative culture focused on outcomes at scale.