Customer Care Associate (Full Time)

📋 Description

• Provide friendly, professional support through phone, email, SMS, live chat, and social messaging
• Work toward resolving participant questions or concerns during the first interaction whenever
• Respond to participant inquiries in a timely manner and ensure questions or concerns are followed
• Provide clear and accurate information while creating a welcoming, positive participant experience
• Recognize when an inquiry requires additional support and appropriately escalate it to the
• Conduct outbound recruiting using internal participant lists and external potential-participant

🎯 Requirements

• High School diploma or GED equivalent certificate required. Associate degree strongly preferred.
• Excellent written and verbal communication skills
• Strong customer service and relationship-building skills
• Comfortable communicating across phone and digital channels
• Strong attention to detail and commitment to data accuracy
• Ability to learn and consistently apply study-specific qualification criteria

🎁 Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays