Customer Care Consultant

📋 Description

• Provide exceptional customer service via email, social media, and LiveChat.
• Handle difficult customers professionally.
• Manage and update all customer service documents for internal tracking.
• Maintain a high level of service awareness at all times.
• Work cross-functionally with other e-commerce departments.

🎯 Requirements

• Degree holder/High Diploma/Associate Degree; university students welcome.
• Experience in customer service or related field preferred.
• Excellent interpersonal and communication skills.
• Ability to assess and decipher best practices independently.
• Excellent account and customer relationship management.
• Proactive, organized and detail oriented with strong time management.
• Ability to multi-task and problem solve.
• Proficient in MS Office (Word/Excel) and Google Drive.
• Fluent in English; second language is a bonus.
• Occasional weekend/public holiday shifts may be required.