Customer Care II (Voice Process)

📋 Description

• Receive inbound calls handling for different lines of business
• Perform activities to ensure consumer satisfaction, including interpreting reports, responding to
• Handle consumer issues, interpret and analyze written or verbal grievances or disputes, determine
• Educate consumers on dispute management and offer options for immediate resolution
• Process dispute requests requiring direct contact with financial institutions for investigation and
• Maintain database integrity by ensuring data quality and accuracy

🎯 Requirements

• Graduate Degree
• 1 year of inbound call handling experience
• Excellent written and oral English communication skills
• Demonstrated commitment to delivering professional and customer-focused service
• Ability to perform effectively in a fast-paced, high-volume operational environment
• Proficiency in multitasking, time management, and computer systems navigation

🎁 Benefits

• Opportunity to participate in professional development activities
• Inclusive and purpose-driven culture
• Equal Opportunity and Affirmative Action employer
• Accommodation available for disabilities