Customer Care Manager, International

📋 Description

• Oversee a team of agents for the International campaign in Chennai, India.
• Coach and support agents to deliver high-quality customer interactions.
• Collaborate with cross-functional teams to improve processes and guidelines.
• Stay resilient and coach teams in ambiguous environments.

🎯 Requirements

• 3+ years experience managing and coaching teams (Senior Team Lead/Manager).
• 4+ years in roles focused on customer satisfaction and CX.
• Ability to work independently and navigate competing priorities.
• Experience solving complex customer issues with urgency and professionalism.
• Open to schedules that include weekends, holidays, and nights.

🎁 Benefits

• Competitive compensation and benefits
• Hybrid work model with regional in-office options
• Access to Toast benefits program
• Inclusive, diverse workplace culture