Customer Care Member Service Representative

📋 Description

• Field inbound calls and emails from Allegiant Credit Card holders.
• Book BOGO reservations and assist with account linking.
• Answer questions on points and member statements; act as SME for credit card product.
• Collaborate with the team to deliver proactive service and recovery.
• Maintain confidentiality and handle sensitive information professionally.
• Support special projects and participate in training as assigned.

🎯 Requirements

• High School Diploma or GED.
• Minimum 3 years of customer service experience.
• Authorized to work in the US; must pass a background check.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.
• Able to work evenings, weekends, and holidays.

🎁 Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• 401K with an employer match
• Employee Stock Purchase Plan
• Paid vacation, holidays, and sick time